- Communities and organisations are systems. Inputs and outputs. Lines of communication and feedback loops -- some obvious, some more under-the-hood. Nodes coming and going, and networks forever in flux. Lost signals, crossed wires.
- Where you start debugging any system is a function of what part is most familiar to you. If you don't go looking outside your own mental model, you're usually gonna have a bad time...for a longer time than necessary.
- Trust me and over a decade of experience in debugging when I say that the problem is too often farther upstream than you think it is.
- Throwing lots of hardware at a problem doesn't count as a fix.
Thoughts on computers, companies, and the equally puzzling humans who interact with them